Refund/Return Policy

We want you to feel comfortable trying us out. For any reason, if you are not satisfied with our coffee, we will offer a full refund on your first order. No questions asked, and no need to return anything.

If it is NOT your first order with us:

Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.

Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.

Customer satisfaction guaranteed! If our product does not meet your standards, let us know! Contact us via the "Contact Us" page, send us a short description as to why the product was not for you. At Redbeard's Brew we are all about Customer satisfaction and bringing you the most delicious and robust coffee drinking experience. Contact us within 30 days of purchasing and we will give you a full refund.